How can we help?

NEW APPOINTMENT SYSTEM –  OCTOBER 2025

Dear Patients,

From 1^st October 2025  we will be moving to a new appointments system. This is to ensure patients are receiving the most appropriate medical care in an appropriate time frame.

We have listened to concerns regarding appointment availability, and we feel that this solution will tackle this issue.

This should also alleviate the waiting times on our telephone lines ensuring patients who need to speak with one of our team can get through in a timely manner.

Please be assured that patient-centered care continues to be at the forefront of everything that we do.

Kind regards,

Dr Andrew Smith

GP Partner

How can I contact the clinical team?

All Medical and Administrative queries will be submitted via Accurx  through our website or through the NHS App. You will be able to access this on  a smartphone or computer or tablet.

How can I contact the nursing/HCA team?

You will still be able to book nursing appointments through our reception team or by filling in the form.

What if I do not have a smartphone or cannot use the internet?

You can still telephone the practice or visit in person. The receptionist will ask you questions about your request to fill out the online form on your behalf.

What happens once I have submitted my request?

The team will use the information you have provided to ensure you are given the most appropriate care. They may send you a message containing a link to provide more information if needed.

If an appointment is required they may send you a booking link via text message or arrange this via telephone call.

If there is a faster or more appropriate route to care, you may be offered this. This can include being signposted to your local pharmacy or being referred to another service.