Other Information

Rights and Responsibilities of Patients

We shall do everything possible to ensure patients find a safe and welcoming environment at the surgery. Patients have a responsibility to observe Health and Safety notices, keep children under control and respect other patients and staff.

Violence

Should a patient demonstrate violent or threatening behaviour towards staff they will be removed from the list immediately.

Confidentiality

Patient’s medical records are confidential. Information will only be given to a third party with the written permission of the patient.

Contact Details of PALS – Comments/Complaints

For comments or complaints you can contact either PALS or NHS England.  If you have a complaint please contact the surgery in the first instance as we may be able to resolve the problem.

The PALS/patient enquiry service for non-primary care issues will continue to be operated by Richmond CCG – 020 8734 3001 or ricccg.richmondpals@nhs.net

NHS England contact details are:

Telephone 0300 311 22 33 Email england.contactus@nhs.netNHS England, PO Box 16738, Redditch B97 9PT

Please see our complaints procedure below

Complaints Procedure