Contact the practice
Sheen Surgery
Sheen Lane Health Centre
Sheen Lane
East Sheen
London
SW14 8LP
Telephone: 020 8876 4086
Out of Hours: 111
Opening Times
| Monday | 7:30am to 8:00pm Extended Access 6.30 pm - 8.00 pm. When it is a Bank Holiday Monday we will run Extended Access on a Tuesday evening. |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
IF YOU NEED A DOCTOR WHEN THE SURGERY IS CLOSED YOU SHOULD CALL 111
Out of hours services operate from : 18:30 – 08:00 weekdays and from 18.30 h Friday until 08:00 Monday morning.
Teddington Walk-In Centre
Hampton Road, Teddington, Middlesex, TW11 0LJ Tel : 0208 714 4004
This facility is available to everyone in the area and offers advice and treatment for minor ailments and injuries. No appointment is necessary and the clinic is open from 8am-8pm seven day a week.
Physical accessibility
The entrance to Sheen Lane Health Centre is on the Ground Floor and there are automatic doors. There is a lift to enable to patients to access the first floor consulting rooms.
For the hard of hearing we have an Induction Loop at reception.
For patients requiring language assistance with their appointment we are able to proved a language interpreter line.
Medical Service dogs are welcome.
How to make a complaint
HOW TO MAKE A COMPLAINT
If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.
We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned.
If you wish to make a formal complaint, please do so as soon as possible – ideally within a matter of a few days.
This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem.
You should address your complaint in writing to the Practice Manager, Alice Reilly.
She will make sure that we deal with your concerns promptly and in the correct way.
Alternatively you can complain to the commissioner of the service which is the Integrated Care Board (ICB).You can do this by calling them on 0800 026 6082 or via email at contactus@swlondon.nhs.uk
For further information on the complaints process please click on the link below
